Last updated: 10th January 2026

Cornerstone Property Surveyors (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Cornerstone Property Surveyors is a RICS-registered firm and adheres to professional and ethical standards, including confidentiality and data protection obligations.

Who We Are

Business name: Cornerstone Property Surveyors
Business type: Property surveying practice
Regulatory body: Royal Institution of Chartered Surveyors (RICS)

Email: hello@cornerstonepropertysurveyors.com
Telephone: 07471 160 524

For the purposes of data protection law, Cornerstone Property Surveyors is the data controller.

Personal Data We Collect

We may collect and process the following types of personal data:
Name
Address, including property addresses
Email address
Telephone number
Information relating to your property
Survey reports and professional opinions
Correspondence and communications
Billing and payment information
Website enquiry details, where applicable

We do not collect special category data unless strictly necessary and legally permitted.

How We Collect Your Data

We collect personal data when you:
Contact us by phone, email, website form, or post
Instruct us to provide surveying services
Request quotations or information
Enter into a contract with us
Provide information during the course of a survey or valuation

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:
Contractual necessity, to provide surveying services you have instructed
Legal obligation, to comply with regulatory, financial, or legal requirements
Legitimate interests, to operate and improve our business
Consent, where explicitly provided, such as marketing communications

How We Use Your Personal Data

We use your personal data to:
Provide professional surveying services
Prepare reports, valuations, and related documentation
Communicate with you regarding instructions
Issue invoices and manage payments
Meet RICS professional and regulatory requirements
Respond to enquiries or complaints
Maintain internal records

We will never sell your personal data to third parties.

Sharing Your Data

We may share personal data only where necessary with:
Professional advisers, such as legal or accounting advisers
Mortgage lenders, solicitors, or agents where instructed
Regulatory or professional bodies, including RICS
HMRC or other authorities where legally required

All third parties are required to respect the security and confidentiality of your data.

Data Retention

We retain personal data only for as long as necessary, including to fulfil contractual obligations, comply with RICS regulations, and meet legal and tax requirements.

Survey files are typically retained for at least six years, or longer where required by law or professional guidance.

Data Security

We take appropriate technical and organisational measures to protect personal data, including secure storage systems, restricted access to data, and password protection and encryption where appropriate.

Your Data Protection Rights

Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure, where applicable
Restrict processing
Object to processing
Request data portability
Withdraw consent, where consent is the lawful basis

To exercise your rights, please contact us using the details provided above.

Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first so we can address your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.